Hi Expert,
We have a new customer who want to use cloud deploy method to carry out the simple finance function, but we don't have the experience for how to push it, below are some customer questions for our simple finance on cloud, please give me some advice or suggestion, thanks a lot:
1. What is the project implementation cycle time, methdology and impelmentation team? By SAP or by SAP partners?
2. Customer reference about FI on-premise and FI on-cloud.
3. What is the customer development life cycle and how it works?
4. What is schedulled system release and downtime plan yearly?
5. What is availabilty and service responise SLA for FI on-cloud?
6. A short compariastion about onPremise and onCloud functions. What is the limited from function and processes for the onCloud solution?
7. Customer Data persistence time period in the cloud mode?
8. How does ABAP server ensure performance of multi tennacy, multi companies and multi users in the cloud mode?
9. What are the supported integration protocals and interfaces in the onCloud mode? How does the integration with China demoestic and International banks work?
10. Is there the possiblity to migarate to onPremise in the future? A short description of how?
11. How to implement LDAP user integration and single sign on?
12. what are the user roles and profiles in the system? How does that work linked with functions and customization?
13. where is the call center located? what is the process of 1st level and 2nd level support? what is the SLA?